Kestrel Instruments Support & FAQs

Kestrel LiNK

Lean how to use your Kestrel LiNK software

Kestrel LiNK Manuals and Documents

Kestrel LiNK Manuals and Documentation

Kestrel LiNK User Manual (Size: 5.3 MB)

Troubleshooting Connection Issues with Kestrel LiNK on an iPhone or iPad (Size: 158.3 KB)

Please try this guidance if having issues connecting to the Kestrel LiNK application for iOS devices

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Why is my Kestrel / DROP constantly disconnecting after updating the firmware with the new Kestrel LINK program?

We have seen issues after updating the firmware causes your Kestrel to disconnect frequently. The fix for this seems to be just restarting your mobile device. After restarting the mobile device, try connecting again to the new Kestrel LINK app

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How can I save my data before updating my firmware to use the new Kestrel LINK app?

Because using the new Kestrel LiNK app requires a firmware update, any data that is stored on the device will be lost. It is recommended to save all the weather data in Kestrel LiNK Legacy before updating your firmware to use the new app. Here is a video that shows you that process

Transferring Data to Kestrel LiNK legacy before updating firmware

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How do I upload weather data into the new Kestrel LiNK app?

We will be changing this in the future so that data will automatically upload when connected however if you want to manually upload the data, please see this video

Uploading Data

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How can I submit a tax-exempt order using the website?

Please see the guidance shown here:

How can I submit a tax-exempt order using the website? (Size: 1.2 MB)

Here is guidance on how to submit an order through the website for Tax Exempt customers.

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Why isn't my Kestrel connecting to Kestrel LiNK for iOS?

Please see the guidance shown here:

Troubleshooting Connection Issues with Kestrel LiNK on an iPhone or iPad (Size: 158.3 KB)

Please try this guidance if having issues connecting to the Kestrel LiNK application for iOS devices

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We would like to integrate the Kestrel Communications Protocol with our application. Where can we obtain API/Protocol/Documents to connect?

It will depend on if you want to integrate just the weather data or both the weather and ballistics data. If you need the ballistics (and/or weather) data, please send an email with a high level description of the project to Tech Support Email.
If you just need the weather data protocol, you can fill out our Technology Agreement found here: Kestrel Technology Agreement

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