Frequently Asked Questions

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We do not have a New Zealand agent. Please contact our Australian agent: Loftopia.

Don at Loftopia: don@kestrelmeters.com.au

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We changed the way that the rifle twist is entered with firmware 1.20 and higher. If you have an 11 inch rifle twist, please enter this as 1:11.00 in. This is read as a 1 rotation in every 11 inches of barrel travel. Previously this was just entered as 11.00 in. If instead you have a 9 inch twist, it would be entered as 1:9.00 in.

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Hello,

Yes the unit is designed to keep recording data, even when turned off. To not have it collect data when turned off, you would need to either take out the battery or go to Main Menu->Memory Options-> and turn Auto Store to Off.

Regards,

Joe Racosky

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Both products are essentially the same, it is just a color difference between the two units.

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No. We will honor the warranty from the serial number along, or the date of purchase as long as you can provide the documentation of the purchase date.

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The only way to turn off data recording is to go to Main Menu->Memory Options and set Auto Store to OFF. Either that or take out the battery. Otherwise it will record data when off.

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Hello,

In order to maintain that the wind speed readings will be within spec, you should face the front of the unit towards the vacuum. You won't be able to see the screen though, so i would probably suggest using our Min/Max/Avg page for the readings. You can press start for Min/Max/Avg, take the reading and press stop for Min/Max/Avg and turn the screen around to see the results.

Regards,

Joe Racosky

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Hello, Please fill in a repair request here: https://kestrelinstruments.com/category-service-calibration/kestrel-repair-request

If we cannot repair the unit and it is still under warranty, we will send you a replacement.

Regards,

Joe Racosky

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DROP D2
Data Points: 8165
Logging every 2 seconds - Fills up after 4.5 hours
Logging every 10 minutes - Fills up after 56.7 days
Logging every 2 hours - Fills up after 340 days

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Hello,

Typically I would recommend a tune-up which covers all the sensors and you can fill that out here: https://kestrelinstruments.com/category-service-calibration/kestrel-tune-up

If you need specific paperwork showing the test results, this would be our NIST calibrations which you can fill out here: https://kestrelinstruments.com/category-service-calibration/kestrel-calibration

Regards,

Joe Racosky
jracosky@nkhome.com

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No it is not necessary to send the batteries with the unit if you do not want to. Regards, Joe Racosky jracosky@nkhome.com ... Permalink
Hello, The Windows version can be found here: https://kestrelinstruments.com/faqs/question/view/id/89/ MAC here: https://kestrelinstruments.com/faqs/question/view/id/87/ For the mobile apps, please search the play stores on your device. Regards, Joe Racosky jracosky@nkhome.com ... Permalink
Hello, Yes you can update the firmware with our LiNK apps. You should get prompted after you connect that a new update is available. Regards, Joe Racosky jracosky@nkhome.com ... Permalink
Hello, Yes the alerts for the DROP are user set in the Kestrel LiNK app. You can make the low temperature alert as whatever value you wish. Regards, Joe Racosky jracosky@nkhome.com ... Permalink
Hello, iOS: https://kestrelinstruments.com/mwdownloads/download/link/id/115/ Android: https://kestrelinstruments.com/mwdownloads/download/link/id/114/ Regards, Joe Racosky jracosky@nkhome.com ... Permalink
Hello, When on the clock screen, simultaneously press the right and left arrows. The time should start blinking, use the right or left arrows to change the time. Simultaneously press right and left button to save time change and exit out. Regards, Joe Racosky jracosky@nkhome.com ... Permalink
No, as we didn't really consider this to be a useful feature. Even with the same gun and same ammo there are still going to be variations where using the same holds between two people might not work out. Regards, Joe Racosky jracosky@nkhome.com ... Permalink
Hello, Here is some guidance that should help: https://www.extrememeters.com/blogs/news/setting-up-strelok-pro-on-your-kestrel-5500-with-link-vane-mount Regards, Joe Racosky jracosky@nkhome.com ... Permalink
Hello, First please make sure you have the latest version of the application as this was a recent change. After that, open the program and go to Settings. Go to Wind Speed Units and select KPH. Regards, Joe Racosky jracosky@nkhome.com ... Permalink