Kestrel Instruments Support & FAQs

My DROP is not connecting to Kestrel LiNK on my device, what should I do?

Try the following:

  1. Make sure you have an device that is compatible with Kestrel LiNK. Compatible devices include: iPhones- iOS 6 installed; iPhone 4s or later. iPad: 3rd generation or later. Android 4.3 and higher. Works with most Android devices with Bluetooth Smart®, including Samsung Galaxy, Nexus 4, Motorola Droid and other recent generation phones and tablets.
  2. Make sure Bluetooth is ON on your device.
  3. Make sure the battery tab has been pulled and power is on the DROP. It may be necessary to replace the battery if the light doesn't come on when you press the black button on the front of the DROP.
  4. If the battery tab is pulled out, try taking the battery itself out of the DROP and reinserting. Also, make sure there isn't any metal or obstructing objects between the DROP and your device.

If none of these steps work, contact our technical support team at techsupport@nkhome.com. <