Kestrel Instruments Support & FAQs

How do I sign up for AWN Enhanced Camera Subscription?

Please see this quick video on the process and details of what this subscription improves.

AWN Enhanced Camera Subscription: Unlock Your Camera's Full Potential

Get more out of your AWN Camera with HD resolution and increased cloud storage capacity. You'll also benefit from instant access to detailed data analysis about your video feed and a host of other features – all designed to make your life easier and your video quality better.

What's Included

Upgrade your resolution to stunning HD or Full HD for more vivid images, increase time-lapse refresh and sampling rates, and access increased 30 or 60-day storage space, so no sunset goes uncaptured. And get even more value from powerful data insights directly on your camera dashboard.

Enhanced Camera Subscription Tiers

Enhanced Camera Subscription Tiers

Standard Tier – FREE

The Standard Tier is free and is included when you add a camera to the Ambient Weather Network.

Includes:

  • Basic 640 x 320 resolution
  • Time-lapse Updated: 4 times-a-day
  • Map Icon: Standard
  • Sampling: 5 Minutes
  • Time-lapse Storage: 1 Day

Silver Tier – $4.99/Month

The Silver Tier is an upgrade to the Standard Tier and offers a clearer image resolution.

Includes:

  • 1280 x 720 HD resolution
  • Time-lapse Updated: 6 times-a-day
  • Map Icon: Silver
  • Sampling: 3 Minutes
  • Time-lapse Storage: 30 Days
  • Library Dashboard Tab for managing your storage
  • Weather Cam Dashboard Tab for viewing time-lapse data analysis

Gold Tier – $9.99/Month

The Gold Tier is our premium tier and offers the highest resolution image and storage capacity.

Includes:

  • 1920 x 1080 Full HD resolution
  • Time-lapse Updated: 8 times-a-day
  • Map Icon: Gold
  • Sampling: 3 Minutes
  • Time-lapse Storage: 60 Days
  • Library Dashboard Tab for managing your storage
  • Weather Cam Dashboard Tab for viewing time-lapse data analysis

How to Upgrade Your Subscription

In order to upgrade to one of the subscription tiers, you will need to log in to your Ambient Weather Network account on a desktop by visiting https://ambientweather.net. You will also need to ensure an Ambient Weather Station and Ambient Weather Network Camera are connected to the account.

  1. Once logged in, select the AWN logo in the top left corner to open the menu bar.
  2. Choose the "Devices" tab on the menu.
  3. Scroll to the device card that has the camera you want to upgrade.
  4. Select "View Details" next to the camera, which will open a window where you will see an "Upgrade" button.
  5. Select "Upgrade," and the subscription options will appear.
  6. Select "Upgrade" again under the tier you wish to upgrade to.
  7. You will be taken to a payment page, where you can enter your credit card information.
  8. Once payment has been confirmed, your camera will automatically upgrade to the new subscription level and be set to Auto-Renew. Also, depending on the color tier you choose, and if your camera is public, the main map will now display either a silver or gold play icon.

How do I Manage my Subscription?

To manage your subscription, click on your avatar image and scroll to the bottom of your account page. Locate the "Managed Subscriptions" section to view your active subscriptions and toggle on and off auto-renew.

FAQs

Does my subscription cover more than one camera?
- No, subscriptions are per camera. If you have two cameras, you will need two subscriptions.

Can I pay for an annual subscription?
- Yes, this option will be available soon.

Where can I access my new camera dashboard tabs and subscription features?
- Right now, the enhanced camera subscription and dashboard tabs are only accessible on the desktop version of AWN. iOS and Android access are coming soon (Q1 2023)

Can I downgrade my subscription?
- Yes, you can downgrade your subscription at any time by following the "Upgrade your Subscription" steps above, but instead of an "upgrade button," you will see a "downgrade button."

What if I upgrade in the middle of a month?
- We will pro-rate the cost of the new tier with your payment for the lower tier. For example, if you were at the silver tier and upgraded to the gold tier mid-month, $2.50 would apply to your gold tier subscription for that month.

Can I cancel my subscription?
- Yes, simply downgrade to the free standard tier to cancel your subscription.

Can I add more than one credit card to my account?
- At this time, we are only accepting one card per account.